Mitarbeiter/in Remote Support
Pubblicato il 07-09-2026 - Diritto / Fisco / Consulenza aziendale in Italia
Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. Qualified applicants will be contacted and added to a pipeline for future vacancies. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need. Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
Claims Assistance: Provide basic claims status updates and support.
Data Management:
Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned. Bachelor's degree in a related field OR; Associate's degree in a related field PLUS 4 years of health-related experience OR; Major certification in a related field PLUS 4 years of health-related experience OR; High school diploma PLUS 8 years of health-related experience. * Citizenship SOFA/Command-Sponsored status (as a dependent of an Active-Duty Service Member, DoD employee, or U.Contractor supporting the DoD) Must have a Missione Visa and Soggiorno permit Eligible to obtain and maintain ADP IT III clearance (Non-Sensi