07 set - Italia
standardbiotools
Would you like to join an innovative team driven by a bold vision - unleashing tools to accelerate breakthroughs in human health?
It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences tools that is accelerating global research on multiple frontiers of human health.
At Standard BioTools, we are building a positive culture where our people can do the best work of their careers, informed, and influenced by our core behaviors:
- Keep customers front and center in all of our work
- Be accountable and deliver on commitments
- Drive continuous improvemenT
- Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment
The Field Service Engineer supports customers on technical and service-related issues, delivering exceptional service across Standard BioTools portfolio of products in our rapidly growing Proteomics businesses.
It requires the ability to troubleshoot complex problems within an operational interplay of software, hardware and chemistry. It also requires commitment to achieve total customer satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment. Team players are essential in this position as the role has a great degree of overlap with various interdisciplinary groups within the organisation.
The assigned territory for this position is Italy, Switzerland and South France, with the role reporting directly into the Senior Manager, EMEA Field Service.
Description
- Perform installation, maintenance, and repair services on our Proteomic systems located at customer sites.
- Troubleshoot instrument hardware and software, often under challenging conditions.
- Contribute to high-value service-related procedures and documents.
- Identify areas for product and process improvement and communicate these accordingly.
- Adop
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