07 set - Reggio Emilia
Manpower
Our Client is a leading manufacturer of components for hydraulic steering systems (hydraulic cylinders and hydraulic steering) that has been active for over seventy years in both the local and international markets. Technology, innovation and quality are the key words for the success of a multinational company specialising in the oleodynamic sector which today boasts production sites in Italy, Brazil, India, China and the USA, as well as sales offices in Japan and Germany.
Position
The Hydraulic Customer Quality Engineer is responsible for effectively managing communication with Customers regarding defective product cases within the Steering Units, ensuring timely involvement of all relevant internal functions.
The role contributes to Problem-Solving activities for all quality-related aspects and coordinates the monitoring of actions assigned to various departments, ensuring response times that meet Customer expectations.
This position also serves as the main point of reference for planning and managing Customer Audits and visits related to both product and process.
Responsibilities:
Support to New Customer Acquisition
- Support the Sales department in interactions with potential customers
- Complete self‑assessment questionnaires related to the Quality Management System
- Organize evaluation audits required prior to business award
Management of Periodic Customer Audits
- Coordinate periodic visits of SQA Inspectors at the Headquarters
- Prepare documentation and activities necessary for successful audit execution
- Organize meetings and lead the audit, ensuring the involvement of all relevant internal functions
Customer Complaint Management
- Receive, record, and manage customer complaints
- Collect complete claim information and promptly define internal and external containment actions (material return, internal inspections, on‑site checks at the Customer)
- Coordinate and supervise technical analysis of returned materials
- Define problem‑solving activiti
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