07 set - Milano
Bachecalavoro
Luogo di lavoro: Milano
Si assicuri di leggere l'intera descrizione riportata di seguito e di candidarsi immediatamente se è protetto/a di soddisfare tutti i requisiti.
About the Role
We're looking for fluent Italian speakers with a passion for customer service and digital communication to join our Social Media Customer Care team in September & October in Lisbon.
You'll be the voice of the brand across social media and digital channels, helping customers with their questions, resolving issues, and creating a positive experience with every interaction.
Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.
What You'll Do
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- Respond to customer queries through social media and digital platforms.
- Provide clear, accurate information and effective solutions.
- Manage complaints professionally and escalate complex cases when needed.
- Communicate with empathy while maintaining a professional, customer-first approach.
- Follow established quality standards and company procedures.
- Meet individual productivity and performance targets.
What You Bring
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- Fluent Italian, both written and spoken.
- Intermediate English (B1/B2).
- Typing speed of 20+ words per minute.
- Strong communication, problem-solving, and interpersonal skills.
- A genuine customer-focused mindset.
- Ability to work efficiently in a fast-paced digital environment.
- Basic computer skills and familiarity with social media platforms.
Contract & Working Conditions
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- 12-month initial contract, with the possibility of renewal.
- Full-time: 40 hours per week.
- 8-hour shifts on a rotating schedule.
- Flight ticket reimbursement according to company policy.
- Comprehensive health insurance.
- Free Portuguese language classes.
Salary & Benefits
Without Company Accommodation
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- Base Salary: €1,366.17/month
- Performance Bonus: Details shared during the recruitment process with the company.
With Company Accommodation
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- Base Salary: €1,040.68/month
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