07 set - Bergamo
Exide Group
Exide Technologies is a leading provider of advanced energy storage solutions for the automotive and industrial markets. The company designs, manufactures, and markets current and next-generation battery technologies used in a wide range of applications, serving global markets with world-class products, technical expertise, and value-added services under well-known brands.
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Exide is looking for a Customer Quality Engineer, who acts as the primary link between customers and the manufacturing plant. He/She represents the voice of the customer within the organization and is responsible for ensuring customer satisfaction through effective communication, problem-solving and continuous improvement activities. The role supports the resolution of customer claims and quality issues, ensures compliance with customer requirements and quality standards, and works closely with cross-functional teams to drive operational excellence. When assigned to a specific customer,
he/she may act as Quality Leader, representing the company from a quality perspective and supporting customer satisfaction, risk management and performance improvement.
Main Tasks
- Understand customer requirements and define appropriate preventive and corrective action plans.
- Act as the voice of the customer within the organization, promoting a customer-focused quality culture.
- Coordinate with internal departments to collect information, prepare documentation and provide customer reports.
- Manage customer claims, warranty issues and audit findings, ensuring timely investigation, root cause analysis and corrective actions.
- Prepare, support and follow up customer audits, ensuring compliance with customer expectations and quality standards.
- Conduct and support internal system, process and product audits.
- Support customer-requested testing activities, new product launches and produc
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