07 set - Torino
Wiz-Team
Created in 2012, Wiz-Team delivers cutting-edge technology and support services to the world’s greatest events across sport, institutions, hospitality, and entertainment. With events in our DNA, we are a privately-owned, growing and thriving international company staffed by experienced event professionals who share a collective passion for transforming how the event industry uses technology to deliver complex events. We vantaggi from a global network of developers, strategic partners, and Wiz-Team ambassadors.
For our office in Turin, we are looking for a:
Technical Support Engineer
This is a complementary role to our existing Customer Support team, bringing additional technical expertise to our support operations. The Technical Support Engineer provides deep technical investigation, troubleshooting, and resolution of application issues. You will be the first technical point of contact for production incidents, investigating software issues, troubleshooting application behaviour, performing configuration changes,
and coordinating with Development and DevOps teams to restore service as quickly as possible.
This position is based in Europe and is designed to primarily support our North American operations.
The standard working schedule is late afternoon/evening, typically aligned with U.S. Pacific Time business hours. The expected schedule will generally fall between 16:00 - 01:00 CET.
Responsibilities:
Investigate and troubleshoot production issues across multiple software applications.
Analyze logs, API requests, system behavior, and application data to identify the root cause of incidents.
Perform application configuration and data corrections where appropriate.
Manage incidents from initial triage through to resolution, ensuring SLA commitments are met.
Prioritize multiple incidents based on business impact and operational urgency.
Coordinate with Development, DevOps, QA, and Project Management teams during critical incidents.
Make informed decisions on esca
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