07 set - Volpiano
Sany Group
Job Summary
We are seeking a
Channel Service Engineer
based in Central Italy to oversee dealer technical service and management for SANY’s core products:
material handlers, 45-ton reach stackers and stackers . Acting as the key technical link between local dealers, SANY Italy and China R&D;, you will upgrade dealer service capabilities, resolve complex on-site technical issues, drive product localization optimization and maintain stable dealer partnerships.
Key Responsibilities
1. Dealer Service Management & Capacity Building
Manage daily dealer service cooperation, formulate standardized after-sales processes for our core equipment, and continuously improve the professionalism and service quality of dealer service teams.
2. Technical Training & Support
Provide professional technical training for dealers covering mechanical, hydraulic and electrical systems, fault diagnosis and daily maintenance of material handlers, reach stackers and stackers. Deliver remote and on-site technical support for daily service issues.
3. Complex Fault Resolution
Independently tackle difficult and escalated equipment failures that dealers cannot resolve. Specialize in troubleshooting
hydraulic, electrical and mechanical system faults
to improve first-time fix rate and service efficiency.
4. Product Localization & R&D; Communication
Collect local market feedback and equipment failure data, communicate with China R&D; team to promote product adaptive optimization, technical iteration and local upgrading.
5. Service KPI & Process Optimization
Track core dealer service KPIs, optimize regional after-sales processes, standardize service operations and reduce equipment failure rates.
6. Dealer Relationship Maintenance
Maintain long-term, stable cooperation with core dealers, coordinate equipment upgrades and retrofit projects, and support sustainable channel business development.
Requirements
1. At least 3 years of after-sales and channel service experience in construction or port machinery;
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