07 set - Roma
Azienda Anonima
For our Boutique in Rome, we are looking for a full-time Client Advisor.She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.Key Responsibilities:- Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of history and heritage- Assist customers accordingly with selling ceremony- Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products- Ensure the achievement of the Store goals,
enhancing and developing the business- Build and strengthen relationships with customers by developing CRM and Clienteling strategies- Build strong team collaborations- Contribute to maintain the visual display of the products in accordance with visual guidelines- Help ensuring the products replenishment and physical inventory of merchandise- Be confident with cashier procedures and after sales management- Follow Company grooming, accordingly with the Company's standards and policiesKey Requirements-Deep passion for fashion and luxury-Experience in a similar role within fashion and luxury retail companies-Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude-Comfortable in client face activities and clienteling-Ability to adapt to different customers-Team-playing aptitude-Strong communication skills-Understanding of Retail- KPIsDigital Ability-Ability to work in a dynamic environment-Fluent in English, a second language will be considered a plus
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