Join a team where you can elevate the employee experience while improving how Human Resources services are delivered across multiple countries. You will help shape a modern, digital, and resilient operating model that supports business growth and meets regulatory expectations. This is an opportunity to lead meaningful change, build high-performing teams, and deliver outcomes that matter to employees and leaders.
As an Human Resources Global Operations, Southern Europe - Vice President at JPMorgan Chase within the Human Resources function, you will partner with regional leaders to deliver, transform, and govern Human Resources operational services across Southern Europe. You will lead service delivery optimization, automation, and continuous improvement while ensuring strong controls and compliance across designated markets.
You will work closely with business stakeholders, specialist Human Resources teams, technology partners, and shared service teams across the Europe, Middle East and Africa region.
Job responsibilities

Develop and execute the Southern Europe Human Resources operations strategy aligned to regional and global priorities Govern end-to-end Human Resources service delivery across the employee lifecycle, including case management, benefits administration, leave management, payroll governance, vendor oversight, and records management Lead transformation initiatives across automation, digital process redesign, employee self-service, and operating model improvements Drive the adoption and optimization of service platforms (including Service Now) to improve employee experience and operational efficiency Ensure compliance with local labor, payroll, privacy, regulatory, risk, audit, and control requirements across Southern Europe (including Italy, Spain, Portugal, Greece, Malta, and other designated markets) Partner with stakeholders across Human Resources, technology, finance, risk, legal, and compliance to deliver firmwide outcomes Use operational metrics a

Human resources global operations

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