07 set - Cesena
VIT Incoming
Customer Service Specialist (Europe Travel Support) based in Parma
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About Us
VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences.
Position Overview
We are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills,
problem-solving abilities, and a passion for creating memorable travel experiences.
Work Schedule
- Rotating 2-week schedule:
- Wednesday to Sunday for 2 weeks
- Monday to Friday for 2 weeks
- 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM
Key Responsibilities
- Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms
- Respond to and resolve client inquiries, concerns, and special requests during their travels
- Coordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries
- Manage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency
- Document all client interactions and maintain detailed records of issues and resolutions
- Provide real-time updates to travelers regarding their itine
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