07 set - Napoli
Plumbing, Cooling, Electric Nerds
Position Overview
The Electrical Sales Advisor is responsible for diagnosing customer concerns, presenting electrical solutions, and helping homeowners make informed decisions regarding repairs, upgrades, safety improvements, and electrical system replacements.
This role is focused on delivering an exceptional customer experience while driving revenue growth through professional sales execution, technical knowledge, and strong communication. The Electrical Sales Advisor will work closely with electrical technicians, install teams, dispatch, and management to ensure sold work is properly communicated, scheduled, and completed to company standards.
The ideal candidate is highly motivated, customer-focused, organized, and capable of building trust with homeowners while maintaining high close rates and average ticket performance.
Key Responsibilities
Sales & Customer Experience
- Meet with homeowners to evaluate electrical concerns and recommend appropriate solutions.
- Present multiple repair and replacement options following company sales procedures.
- Educate customers on electrical safety, code compliance, energy efficiency, and system performance.
- Build value in recommendations without relying on high-pressure sales tactics.
- Maintain strong conversion rates while protecting company gross profit goals.
- Ensure customers fully understand the scope of work, financing options, warranties, and project timelines.
- Follow up on unsold estimates when appropriate.
Technical & Operational Responsibilities
- Perform thorough electrical system evaluations and inspections.
- Identify opportunities for repairs, upgrades, surge protection, panel replacements, generators, EV chargers, lighting upgrades, rewires, and safety corrections.
- Accurately build estimates and proposals within ServiceTitan.
- Ensure sold jobs include complete notes, photos, material requirements, permits, and scope details.
- Coordinate with install management and permitting teams to ensure smooth j
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