Assistant Area Manager, Naples

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7phy46

Who we are
AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What we are looking for
As an Assistant Area Manager, you will support in all the day-to-day operational activities related to our AvantStay properties in the Fort Myers Naples area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position requires frequent travel to various sites within the designated area.

What you’ll do
You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:
- Reporting to the local manager and performing assigned tasks, while also filling in as the market lead and personnel manager in the absence of the local manager, if needed.




- Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements.
- Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.
- Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel.
- Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame. Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction.
- Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to other field operations personnel.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7phy46