Customer Engineer
Pubblicato il 07-09-2026 - Vertiv Group in Milano
Description
Responsible for start ups, maintenance, and emergency repairs for Vertiv UPS, battery, power distribution, and site monitoring equipment. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.
RESPONSIBILITIES
- Respond, in a professional manner, to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Ensure spare parts are properly accounted for using established parts procedures.
- Assist in ensuring that the planned maintenance completion rate is maintained at a min 90% .
- Assist call control to schedule, plan and complete any works as required, using established work flow procedures.
- Keep call control informed of your schedule and the status of all open jobs.
- Maintain the accuracy of the customer listing by reporting errors with the site change form.
- Support company vision and management decision.
- Ensure that all ISO 9001:2000 agreed processes are followed.
- Keep company vehicle clean and properly maintained.
- You will be expected to look after all tooling and company property issued to enable the tasks to be carried out.
- Work as part of the service team.
- Follow up and follow through with any and all assigned tasks.
- Submit daily paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possible
- Ensure availability to work during weekend and nights
- Report sales or service leads to the proper department via the correct process.
- The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance],