07 set - Firenze
Athena Hospitality Group
Purpose:
The Breakfast Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. In addition, this individual shall be well-versed in the hotel brand standards, guest expectations and the unique characteristics of the hotel and local area.
RESPONSIBILITIES:
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
- Always comply with Athena Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests’ stay
- Clear clean and reset tables/hotel spaces per client request or management instruction
- Ensuring that food and service areas are stocked organized clean and neat, and all side work is complete each shift
- Accommodate any special requests made by a guest or offer appropriate alternatives.
- Support all areas of the food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
- Ability to answer the telephone according to standards.
- Perform opening and closing procedures and side work duties according to station rotation assignment.
- Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attrac
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