Loyalty & Operations Specialist
Pubblicato il 07-09-2026 - Altro in Casalecchio di Reno
JOB PURPOSE AND ROLE
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meetings with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.
YOUR RESPONSIBILITIES
Continuously assist the Commercial Activity & Loyalty Leader in the Country Commercial calendar implementation and operating tasks (such as Vitality, Add-on, UTG, Collection, News, Gift card ecc.) Plan ensuring a qualitative and efficient implementation in your store through clear communication and secure that all functions take responsibility for delivering their part, securing the vitality (news, seasonality and collections) of the IKEA store and in all media by working closely with your store commercial team;
Support the Store CAL in leading and communicating the commercial calendar, store activity plan and CE & Loyalty KPIs and activities to your store colleagues in a way that motivates them to take ownership for their part in achieving the overall goals;
Be an active speaking partner with your store CT to have an effective collaboration between units and SO, by keeping an active eye on the competition and sharing the best practices and proven --solutions;
Act as a member of the Customer Engagement & Loyalty function, contribute to realize the Customer Engagement & Loyalty central strategy to achieve common objectives and goals;
Support in driving the acquisition and the activation in store of IKEA Family members and in driving the activation of IKEA Business Network members, supporting, and executing engagement programs, monitoring the instore knowledge and the instore communication of benefits and rewards to enhance the member lifetime value;
Actively cooperate with all key stakeholders to secure integration, common focus and maximize impact of the Customer Engagement & Loyalty strategy in store, supporting the implementation of central activations and project (events, brand identit