07 set - Milano
Amazon EU SARL (Italy Branch) - D68
DESCRIPTION:
Imagine a world where home access is seamless, secure, and smart. Where deliveries happen without you being home, and friends can drop by even when you're away. This isn't the future - it's happening now with Amazon Key, and we're looking for visionaries to help us expand this revolutionary technology across the EU.
Are you ready to be at the forefront of transforming how businesses embrace smart access technology? Do you thrive on the excitement of turning signed contracts into thriving deployments and skeptical clients into passionate advocates? If you're passionate about shaping customer success and driving adoption of innovative home security solutions, we want you on our team
Key job responsibilities
We are seeking an experienced, self-motivated, and passionate Account Manager to own the critical journey from contract signature to full rollout for our most strategic EU clients. You'll be the vital bridge between Sales and Operations, developing the Account Manager function from the ground up while managing complex onboarding programs across UK, DE,
and EU markets. You'll craft customized rollout plans for enterprise clients, design training and enablement programs, and create repeatable mechanisms that scale impact. This role requires diving deep into customer needs to identify barriers to adoption, establishing success metrics to measure customer satisfaction and deployment progress, and addressing challenges through problem-solving and cross-functional coordination.
A day in the life
- Own strategic relationships with our largest property management and enterprise clients, conducting regular business reviews and ensuring successful onboarding and ongoing enablement
- Lead cross-functional initiatives with Sales, Install Operations, Engineering, and Product teams to deliver seamless customer experiences and drive adoption
- Develop the Account Manager function roadmap from scratch, including playbooks, engagement mechanisms, and scalable EU pr
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