Customer Support Specialist
Pubblicato il 07-09-2026 - Altro in Italia
Our mission at xFarm Technologies is to drive the digital transformation in Agriculture by improving the lives of millions of farmers, acting for the increase of environmental, economic and social sustainability of the sector. We do this by developing digital tools and consulting projects, providing a Smart Farming digital ecosystem for all the actors of the agri-food supply chain, consisting of apps, sensors, software integrations and advanced analytics tools. Today, xFarm products are already used by more than 420 thousand farms on more than five million hectares, in Europe and South America.
Now it's time to accelerate and we need you
We are looking for a hands-on and versatile Field & Customer Support Specialist to join our Customer Support and On Field Ops team. This is a strongly operational role, split between direct field activity during the high season (hardware installations, subcontractor coordination and logistics) and full integration into the Customer Support team during the rest of the year.
You will report to the Customer Experience Manager and be based mainly on the field from March to October, with direct responsibility for installations, shipment management and coordination of our external service centers (PGI).
Your Mission High Season (March–October) — Field Operations & Logistics
Carry out on-site installations and/or coordinate external installers during the high season;
Interface directly with the Logistics Senior Specialist to check shipment status, support their management and set priorities;
Create shipment orders and plan interventions through Salesforce;
Create work orders for PGI service centers via xRM, coordinating with PGI and with the customer to ensure materials are shipped correctly and installations run smoothly;
Carry out preliminary site inspections before scheduling, in coordination with the HSE team;
Coordinate with the service center (PGI) and the HSE contact to kick off the documentation process for each site;
Identify gaps