07 set - Milano
TECEZE
Hiring: EUC / Deskside Support Engineer – EMEA | Backfill Opportunity
We are looking for experienced EUC / Deskside Support Engineers with strong hands-on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting .
Locations:
Italy – Priolo / Priolo Gargallo / Fiorenzuola d'Arda / Lugagnano Val d'Arda / Modena / Napoli / Padova
Experience: 3–4+ years
Region: EMEA
Position: Backfill Engineer
Key Skills & Requirements:
• 3–4+ years of experience in IT Service Management / EUC / Deskside Support
• Strong hands-on experience in Desktop / End User Computing support
• Knowledge of infrastructure components and desktop hardware
• Hands-on experience assembling/re-seating RAM, SSD, screens, WLAN cards, keyboards, motherboards , etc.
• System recalibration and hardware sanitization/maintenance
• Strong network troubleshooting knowledge
• Experience with SCCM / Ivanti / Microsoft Intune for software deployments and installations
• Experience with Windows OS installation, configuration and troubleshooting
• Knowledge of patching,
package installation and troubleshooting
• Experience supporting conference room / meeting room devices , including:
Polycom
Cisco
StarLeaf
Microsoft Teams Rooms
Touch panels
Monitors
Cameras
IP Phones
Experience with remote support tools such as RDP, iDRAC, iLO and related tools
Printer troubleshooting and file restoration experience
Experience managing Antivirus, Windows patches, feature packs and endpoint updates
Strong IT Asset Management experience – laptops, desktops, monitors, docking stations, mobile devices, peripherals, etc.
Experience managing the complete laptop lifecycle – imaging, allocation, de-allocation, reclamation and inventory tracking
Knowledge of ITSM tools and processes
Experience working in a Managed Service environment
Strong understanding of ITIL Service Management processes
Good stakeholder management and customer service skills
Excellent English communication and analytical
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