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Make a Difference – Join Our Leidos TRICARE Team in Aviano, Italy
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Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.
This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.
SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that.
What You’ll Do
Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
Claims Assistance: Provide basic claims status updates and support.
Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.
Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.
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