Service Product Engineer
Pubblicato il 07-09-2026 - Cavotec in Italia
Join Cavotec and help shape the future of sustainable industry.
At Cavotec, we develop innovative electrification and automation technologies that make ports and industrial operations safer, cleaner, and more efficient.
With over 50 years of engineering excellence and a global presence, we are driving the energy transition by delivering solutions that support decarbonisation and operational efficiency for customers worldwide.
If you're looking for an international environment where engineering expertise meets innovation and customer focus, we'd love to hear from you.
Your mission
As a MoorMaster Service Product Engineer, you will support customers worldwide using tools such as JIRA, Salesforce, MS Office, and remote access solutions.
You will assist field service teams, troubleshoot complex systems, assess warranty cases, and support sales-related technical activities.
Key Responsabilities:
- Maintain expert level of assigned products’ knowledge and application.
- Provide technical expertise in support of improvements to existing product designs and/or propose new products’ concepts for further development by engineering.
- Provide engineering support to the process of modification of existing products to meet customer requirements, while retaining product function and quality.
- Act as a technical liaison between Field Service organization, Engineering and Operations influencing and persuading internal and external customers, with a proactive and can-do attitude, about the effectiveness of the new design solution proposed.
- Assist in resolving design related non conformities, ensuring quality processes are rigorously followed through Eight Disciplines Problem Solving (8D) and remedial actions are implemented by the CoE.
- Identify and propose solutions to escalate any technical or project related risks.
- Achieve expected quality standards and delivery time of service products in accordance with contractual obligations and Cavotec standards.
- Troubleshoot probl