07 set - Milano
ING ITALIA
The Business Analyst Business Banking Digital channels & Onboarding, working as a Customer Journey Expert (CJE) in the Agile Organization, has end-to-end responsibility for the analysis, management, harmonization of end to end SMEs customer processes across ING SME acquisition products, commercial products, services, digital channels (App and Web) with a view to achieve a frictionless customer experience, improve process efficiency and time to activation.
The position requires strong communication skills, full proficiency in written and spoken English, and the ability to collaborate effectively in a multifunctional and international environment. It also demands strong analytical skills and a proven capability to identify business requirements and translate them into functional requirements and technical specification.
The Business Analysts plays a key role in ensuring the success and target achievement of ING new business line, collaborating with all ING teams (Marketing, Product, Tech, Finance, Compliance, Operations, and many others...).
He/she will work in a fast-paced and international environment as a member of the funding team, having the opportunity in the next years to look backword and say I was there when it started
Key responsibilities:
- *Innovation Advocacy *: Spearhead the implementation of digital banking solutions, ensuring a seamless and user-friendly experience for SME clients
- *Digital Warm Onboarding *: Built the most innovative and frictionless onboarding process for SME clients starting from “functional” needs to identifying macro-steps and sub-processes
- *Clients Engagement *: Engage with SME clients to gather insights and feedback, fostering continuous improvement in daily banking offerings
- *Process Optimization* : Identify opportunities for process improvements, ensuring operational efficiency and excellence tailored for SMEs
- *Requirement Elicitation*: Starting from SME business needs identifies and understands IT impacts on the differ
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