Senior Agentic Operations Analyst, Sales
Pubblicato il 07-09-2026 - Wolters Kluwer in Roma
Wolters Kluwer is a global leader in information services and solutions for professionals inthe finance, tax and accounting, risk and compliance,healthand legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
We are looking for a Senior Agentic Operations Analyst, Sales & Marketing to join our team.
About the role:
As a Senior Agentic Operations Analyst (Sales & Marketing), you’ll find where AI can genuinely absorb and improve work across Sales & Marketing Operations, and then build, deploy and support it. This is a hands‑on builder role as well as an analyst and advisor role: you’ll work with the Sales & Marketing Operations function, the wider Revenue Operations teams, and ultimately the sales field, to find where to unlock value through automation. It is as much about evangelism and adoption as about engineering; what you build has to be used, and success is measured by what is still in production and still valued months later.
This is applied automation inside a business function, close to the people who use the result.
Responsibilities:
- Identify the use cases: find work across the function and its partner teams that AI can absorb, accelerate or make possible for the first time.
- Build, deploy and support automations and agents hands‑on, starting with small, visibly useful wins that earn trust.
- Own adoption: sit with users, understand how they actually work, refine what does not fit and keep what you build alive.
- Design and own the shared foundation - agent backbone, reusable patterns, shared repository and evaluation harness - so the team builds on one basis.
- Define and enforce guardrails: what an agent may decide and what must stay with a human, with the evidence to back it.
- Act as the team’s AI evangelist, raising AI literacy across the function, the wider Revenue Operations teams and the field.
- Automate within the revenue p