07 set - Torino
Stellantis
Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.
The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.
With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.
Job Overview
The ICT B2B CRM & Loyalty Business Analyst supports the design and evolution of CRM, Loyalty, and Customer Engagement solutions for B2B environments, with a specific focus on dealer, partner, and distribution networks.
The role focuses on understanding the specific needs and operating models of B2B stakeholders, making possible to harmonize CRM experience at dealer side when B2B customer must be managed.
It will be required to optimize and uniform the process among all Stellantis Brands , so to improve B2B tool adaptation and their efficiency . Building a strong B2B well-structured DB is one of the main goal of the role.
Responsibilities
The responsibilities of the ICT B2B Business Analyst include but are not limited to the following:
- Gather, analyze, and challenge business requirements from B2B stakeholders across Sales, CRM, Loyalty, and Customer Engagement domains.
- Translate requirements into functional specifications and us
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