07 set - Milano
Valentino
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison
Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. IT Infrastructure Service Manager will be responsible for the continuous improvement of IT services and infrastructure, with the objective of enhancing reliability, availability, security, and operational efficiency.
The role will contribute to the evolution of the IT operating model by strengthening monitoring capabilities, preventive maintenance, automation, and the adoption of Artificial Intelligence-based solutions, working closely with internal technical teams and external technology partners. Define and lead continuous improvement initiatives within Infrastructure Operations. Drive improvements in the reliability and availability of IT services.
Oversee the evolution of monitoring and observability platforms. Collaborate with infrastructure teams and vendors on preventive maintenance plans. Identify automation opportunities through traditional tools and AI solutions.
Support the adoption of AI and Generative AI technologies.
Coordinate Problem
Management and Root Cause Analysis activities. Partner with the Cyber Security team to enhance infrastructure resilience. Monitor vendor performance and drive continuous improvement plans. Bachelor’s degree in Computer Science, Computer Engineering,
Telecommunications Engineering, or a related field.
Experience Minimum 5 years of experience in IT Infrastructure, IT Operations, or Service Management.
Experience in structured international environments.
Experience coordinating vendors and outsourced service providers. Knowledge of enterprise IT infrastructures. Knowledge of ITIL processes and Service Management best practices.
Experience with ITSM platforms, preferably ServiceNow.
Experience with monitoring and observability tools. Knowledge of Microsoft Azure and AWS. Familiarity with automation technologies and tools.
Cyber Security
Knowledge of Vulnerability Management processes. Understanding of Patch Management and Security Monitoring. Familiarity with cyber risk management and operational resilience principles.
Artificial Intelligence
Experience using AI and Generative AI tools in a professional environment. Ability to identify practical AI use cases within Infrastructure Operations. Understanding of opportunities and risks associated with AI adoption. Continuous improvement mindset. Strong analytical and data-driven approach. Interest in innovation, automation, and AI.
Applicable National Collective Labor
Agreement (CCNL): Tessile Industria Annual premio opportunity in accordance with the Company’s internal agreement Benefits: in addition to those provided under the applicable National Collective Labor Agreement and by law, employees are eligible for further benefits and initiatives in accordance with Company policies, including smart working arrangements, meal vouchers, and private health insurance.
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