07 set - Gallicano Nel Lazio
Michael Page International
Categoria: Healthcare / Pharmaceutical
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Luogo di lavoro: Roma e provincia
The Field Service Engineer is responsible for the installation, maintenance, troubleshooting, and repair of advanced medical technology equipment, ensuring optimal performance and customer satisfaction. Acting as a key technical contact for clients, the role combines field service activities, preventive maintenance, technical support, and collaboration with internal teams to deliver high-quality service.
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- Plan and carry out all preventive and corrective maintenance activities within the assigned territory.
- Respond to telephone calls and requests related to technical issues.
- Record and track cases in the CRM system.
- Collaborate with the Sales team and follow recommendations to identify and generate business opportunities.
- Ensure compliance with all applicable Medical Device Regulations and internal procedures.
- Manage the local spare parts inventory.
- Coordinate logistics activities related to probes and devices.
- Install new devices at customer sites.
- Provide technical support for tenders and commercial bids.
- Support IT developments and the implementation of new products and solutions (e.g., LHM).
Corrective Maintenance
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- Perform diagnostics and troubleshooting activities.
- Plan and execute field service interventions both on-site and within the repair facility.
- Repair faulty devices or coordinate repairs with external repair facilities when required.
Preventive Maintenance
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- Manage the preventive maintenance schedule to ensure contracted customers receive their annual service visit.
- Organize and coordinate on-site service interventions.
- Perform maintenance and servicing of probes and capital equipment.
Reporting
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- Provide regular reporting to the direct manager and relevant stakeholders regarding co
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