Front Office Manager
Pubblicato il 07-09-2026 - COREcruitment in Milano
Languages: English, Italian and Russian is a plus
Start: ASAP
I am seeking an exceptional Front of House Manager to oversee the guest-facing operations of a luxury hospitality environment.
This role is ideal for a polished, confident, and service-driven professional who is accustomed to working with high-profile VIP guests and delivering discreet, personalised service at the highest level.
The successful candidate will combine strong reception and guest services experience with an understanding of food and beverage operations.
You will act as a visible ambassador for the venue, ensuring that every guest receives a seamless, professional, and memorable experience from arrival to departure.
A consistently high standard of personal presentation is essential for this position.
Key Responsibilities
- Oversee the daily front of house and guest-facing operations.
- Deliver highly personalised, discreet, and professional service to VIP guests.
- Welcome and assist guests on arrival, ensuring a smooth check-in and departure experience.
- Manage guest requests, special arrangements,
complaints, and service recovery with confidence and professionalism.
- Coordinate closely with reception, security, and management teams.
- Maintain a strong presence throughout the guest areas and ensure the highest service standards are consistently achieved.
- Support reception operations, including guest communication, booking information, payments, and administrative procedures.
- Assist with food and beverage service when required and ensure coordination between front of house and F&B; teams.
- Train, coach, and guide team members in service standards, guest interaction, personal presentation, and operational procedures.
- Lead by example and create a positive, professional, and service-focused team culture.
- Monitor guest feedback and identify opportunities to improve the overall guest experience.
- Assist with VIP arrivals, special occasions, and bespoke guest requests.
- Ensure th