Global Customer Intelligence
Pubblicato il 08-09-2026 - Amplifon in Torino
Who we are
Amplifonis an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals every day in a network of 9,700 points of sale across 24 countries give back the joy of hearing, feeling and living to thousands of people across the world.
In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.
About the role
We are looking for a motivated and data-driven Customer Intelligence & CRM Insights Sr Specialist to join our Headquarters. In this role, you will support the collection, analysis, and interpretation of customer data at a global level,
contributing to the generation of actionable insights and recommendations for Regions and Countries. Your work will help us better understand customer behaviors, preferences, and needs, providing a key contribution to marketing strategy development and improving customer engagement.
You’ll be part of a dynamic and collaborative Global Center of Expertise (CoE), reporting to Federico Flussi, Global CRM Customer Intelligence Associate Director, and working alongside a team of experienced professionals. You will interact with multiple stakeholders across departments and markets, helping align customer insights with business objectives and supporting decision-making through data-driven analysis.
Key responsibilities
- Data Collection and Preparation: gather, clean, manipulate and integrate customer data from diverse sources, including CRM system, point-of-sale systems, survey platforms, AI tools and 3 rd partie