Digital Client Service Advisor
Pubblicato il 08-09-2026 - BoF Careers in Milano
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Job Purpose
A member of the Client Services team supporting client contacts through calls, chat, and email, while managing omni-channel client interactions across the EMEA region. The role combines high-quality client assistance with a strong sales approach, ensuring personalized support, product guidance, and proactive sales opportunities. The position also involves coordinating cross-functional interactions with EMEA stores and corporate departments to deliver a seamless and elevated client experience focused on client satisfaction, loyalty, and business growth.
Responsibilities
- Embrace a culture that puts the client experience first and foremost
- Execute strategies that drive client retention, engagement and repeat purchases
- Maximizing use of the client relationship management system while providing client support through phone, email, live chat and WhatsApp
- Adopt an authentic approach to clienteling and build long term relationships with clients by personalizing the client experience at every touchpoint
- Responding efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued
- Focus on sales targets acting as a true Brand Ambassador within our virtual boutique.
- Assist clients with all post sale inquiries including delivery, returns, repairs, and refunds
- Work to quickly resolve all issues affecting clients' orders and in a professional manner by communicating with boutiques and concessions
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Partner with Client Service Team Leader to elevate incidents as approp