08 set - Milano
Bottega Veneta
Summary
Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.
Job Description
We are currently seeking a Client Development Ambassador who will report to the Store Director as part of our dynamic team in Milan Sant’Andrea Store.
Role Mission
As a Client Development Ambassador, you will play a key role in building and retaining strong relationships with high-spending clients while driving clienteling initiatives in collaboration with the CRM team. In addition to regular Client Advisor activities, you will focus on increasing the number of VICs in the database, ensuring their engagement through personalized service strategies and seamless OMNI-channel experiences.
Key Accountabilities
SALES AND CLIENT EXPERIENCE
Achieve Sales Targets: Strive to meet and exceed sales goals in alignment with company strategy.
Time Management:
Efficiently manage time to complete tasks and responsibilities.
Brand Representation: Uphold and embody the Bottega Veneta brand image in all interactions
Engaging Service: Deliver an exceptional and emotional client experience, adhering to Bottega Veneta's Client Journey standards.
Client Information Management: Collect and update client data to optimize CRM usage.
Clienteling Culture: Foster strong, long-term relationships with clients, embracing the clienteling culture.
STYLING AND STORE OPERATIONS
Luxury and Trends: Possess a deep understanding of luxury, collections, and current fashion trends.
Silhouettes and Alternatives: Work with silhouettes and suggest alternative items to enhance client discovery of the collection.
Confident Styling Advice: Provide confident styling advice, reflecting the brand's creative vision.
Stock Management: Maintain organized stock, monitor deliveries and availabili
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