08 set - Trentino-Alto Adige
Freudenberg Group
Digital AdvisorApplylocations: Monselicetime type: Full timeposted on: Posted Todayjob requisition id: R_00104469Working at Freudenberg: We will wow your world# Responsibilities:* Promote and drive the adoption of digital technologies and best practices across the organization, with a strong focus on Microsoft 365, Teams, SharePoint, Copilot, and mobile solutions.* Deliver proactive user training and coaching to improve digital competencies and increase employee productivity.* Serve as the first point of contact for digital and IT service requests, providing timely and user-focused support for both office-based and manufacturing environments.* Ensure the highest level of business productivity through effective incident management, problem resolution, and IT system availability.* Support and safeguard IT security, compliance standards, and digital governance in line with FHCS and Freudenberg policies.* Manage the lifecycle of IT devices and equipment, including computers, mobile phones, tablets,
and collaboration tools.* Translate user needs and business requirements into improvement opportunities and communicate them to the relevant Digital and CPIM teams.* Coordinate external IT service providers and contribute to the successful implementation of local and global IT projects.* Perform on-site support visits to assigned remote locations when required.* Act as a digital ambassador, continuously identifying opportunities to improve processes, user experience, and digital ways of working.# Qualifications:* Degree in Information Systems, Computer Science, Information Technology, or equivalent higher education.* 1-3 years of experience in IT support, digital workplace support, or end-user training.* Strong knowledge of the Microsoft 365 ecosystem, including Teams, SharePoint, OneDrive, Outlook, and Microsoft Copilot.* Experience supporting Windows environments, Android and iOS mobile devices, and collaboration technologies.* Experience supporting users in a manufacturin
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