08 set - Palermo
Response Informatics
IT EUC Engineer Response Informatics•Emilia-Romagna, Italy
IT End User Computing Engineer
We are seeking an experienced IT End User Computing (EUC) Engineer with 3–6 years of experience to provide onsite and remote IT support within a global IT Operations team.
Key Responsibilities
- Troubleshoot and resolve hardware/software incidents and service requests within agreed SLAs.
- Support Windows 11 and macOS, laptops, desktops, peripherals, printers, scanners and mobile devices.
- Configure and deploy devices using Microsoft Intune and JAMF.
- Support Microsoft 365, Outlook, OneDrive, VPN, Defender and other business applications.
- Provide support for iOS/Android, Cisco/Polycom telephony and softphones.
- Support meeting rooms and AV technologies including Crestron, Logitech, Dolby and Room Wizard.
- Manage IT assets, documentation, knowledgebase updates and hardware lifecycle activities.
- Support new-joiner setups,
employee moves, equipment returns and vendor hardware repairs.
- Perform meeting-room health checks, patching, updates and antivirus maintenance.
- Handle escalations and communicate effectively with technical and non-technical users.
Key Skills & Experience
- 3+ years in IT/EUC or technical IT support.
- Strong hands-on troubleshooting across Windows 11 and macOS.
- Experience with Microsoft Intune, JAMF and Jira.
- Strong knowledge of Microsoft 365 / Office 365, OneDrive and VPN.
- Experience supporting remote users and managing incidents within SLAs.
- Excellent problem-solving, communication and documentation skills.
- Degree in Computer Science or equivalent relevant experience.
- Microsoft certifications are a plus.
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