08 set - Palermo
ClientCare Digital Solutions
About the Role
Palermo is a city where tradition meets innovation, and at ClientCare Digital Solutions, we bring that same balance into the way we deliver technology services. We support growing businesses with reliable enterprise IT infrastructure, responsive technical support, and modern workplace solutions that keep teams connected and productive.
We are looking for a Senior IT Support Services Manager who can lead our technical support operations while building a service culture focused on speed, reliability, and customer satisfaction. You will oversee a skilled IT support team, improve operational workflows, and ensure business-critical systems remain secure and efficient.
This is not a role where you simply manage tickets. You will shape support strategy, mentor technical teams, and work directly with leadership to improve the technology experience across the organization.
Why Work With Us?The Environment
Our Palermo office is located in one of the city's most connected business districts, surrounded by cafés, modern workspaces, and public transport access.
We believe productive teams thrive in a collaborative and supportive environment.
Leadership Impact
You will play a key role in shaping our IT service operations. Your ideas and decisions will directly influence company performance and employee productivity.
Modern Infrastructure
We work with cloud-first technologies, enterprise collaboration tools, cybersecurity platforms, and modern device management systems that allow our teams to work efficiently and securely.
Growth Opportunities
We invest in professional development through leadership workshops, technical certifications, and industry conferences to keep our managers and technical teams ahead of industry trends.
Key ResponsibilitiesIT Support Operations Management
Lead daily IT support activities across hardware, software, networking, and cloud services while ensuring fast resolution times and high service quality.
Team Leadership
Manage
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