Italian Speaking Customer Support Rep – Onsite in Portugal | Relocation Support
Pubblicato il 08-09-2026 - WW Talents in Napoli
Whether you are already living in Portugal or considering relocating from abroad, this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal.
The Role
As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience.
Your Responsibilities
- Provide professional customer support through verbal and written communication
- Handle customer inquiries, requests, and complaints
- Identify customer needs and provide appropriate solutions
- Support more than one market when required
- Manage and retain large amounts of product and process information
- Troubleshoot customer issues and follow established procedures
- Handle disputes and sensitive situations professionally
- Prioritize tasks effectively and work with strong attention to detail
- Demonstrate active listening and empathy in every customer interaction
- Maintain a high level of service quality in a fast-paced environment
Requirements
- Fluent verbal and written communication in Italian
- C1 level of English
- Strong customer service and communication skills
- Excellent problem-solving and prioritization abilities
- Ability to learn, retain, and manage large amounts of information
- Strong attention to detail and organizational skills
- Ability to remain calm and professional under pressure
- Good stress management skills
- Strong empathy and active listening skills
- Comfortable working in a 24/7 rotational environment
- Ability to support multiple markets simultaneously
Working Schedule
- Monday to Sunday
- 24/7 rotational shifts
- 2 rotational days off per week
- Night shift: 22:00–07:00
The night shift team is relatively small, so night shifts may only be required occasionally during the month. However, candidates must be comfortable wo