Backfill IT Support Engineer

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Hiring: EUC / Deskside Support Engineer – EMEA | Backfill Opportunity

We are looking for experienced EUC / Deskside Support Engineers with strong hands‑on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting .

• 3–4+ years of experience in IT Service Management / EUC / Deskside Support

• Strong hands‑on experience in Desktop / End User Computing support

• Knowledge of infrastructure components and desktop hardware

• Hands‑on experience assembling/re‑seating RAM, SSD, screens, WLAN cards, keyboards, motherboards , etc.

• System recalibration and hardware sanitization/maintenance

• Experience with SCCM / Ivanti / Microsoft Intune for software deployments and installations

• Experience with Windows OS installation, configuration and troubleshooting

• Knowledge of patching, package installation and troubleshooting

• Experience supporting conference room / meeting room devices , including:

- Polycom
- Cisco
- StarLeaf
- Microsoft Teams Rooms
- Touch panels
- Monitors
- Experience with remote support tools such as RDP, iDRAC, iLO and related tools
- Printer troubleshooting and file restoration experience
- Experience managing Antivirus,



Windows patches, feature packs and endpoint updates
- Experience managing the complete laptop lifecycle – imaging, allocation, de-allocation, reclamation and inventory tracking
- Knowledge of ITSM tools and processes
- Experience working in a Managed Service environment
- Strong understanding of ITIL Service Management processes
- Good stakeholder management and customer service skills
- Excellent English communication and analytical skills

• Laptop stock and inventory management

• Asset tracking and maintaining accurate records in ITSM platforms

• Software installation and deployment

• Profile archiving and space reclamation

• Coordination with Facilities teams for non-network devices

• Troubleshooting end-user devices and infrastructure-related issues

• Supporting regional IT operations and ensuring SLA adherence

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7qa5zl