Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7qalxr

- Work Setup: Office-based (Lisbon, Portugal)
- Timeline: Urgent filling preferred
- Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)

Role Summary

Looking to develop your career in Portugal? We are seeking customer-focused Italian speakers to join our multicultural team in Lisbon. Serving as the primary contact for Italian clients, you will resolve user requests across phone, email, and live messaging platforms. This role is ideal for resourceful individuals who excel in a collaborative, fast-paced environment.

Core Responsibilities

- Customer Interaction: Assist incoming inquiries from Italian users via chat, email, and telephone with a polite and professional tone.
- Issue Diagnostics: Analyze user concerns, isolate core issues, and deliver clear, tailored, and timely resolutions.
- Documentation: Log case histories, support tickets, and resolution notes clearly inside enterprise CRM tools.
- Target Management: Consistently meet target service metrics, including CSAT, First Contact Resolution (FCR), and Average Handle Time (AHT).
- Ongoing Learning: Attend regular training updates to remain current on service updates, platform features, and company standards.

Qualifications

- Language Capabilities: Fluent or C1/C2 Italian skills (spoken and written); minimum B2 English level for software operation, training, and internal communications.
- Shift Availability: Full flexibility to work inside a 24/7 rotating roster.
- Workplace Presence:



Complete on-site attendance required at the Lisbon facility.
- Legal Eligibility: EU/EEA citizenship, an EU passport, or a valid Portuguese work permit.
- Essential Skills: Excellent active listening, strong communication skills, emotional resilience, and a positive approach to troubleshooting.

Compensation Models

- Option A: Local Contract (For Local Applicants)
- Base Remuneration: €1,262.33 gross monthly (paid across 12 months)
- Housing: Self-arranged living setup
- Target Profile: Candidates currently living in Lisbon or managing their own accommodation

- Option B: Relocation Contract (For Moving Candidates)

- Base Remuneration: €1,059.00 gross monthly (paid across 12 months)
- Provided Accommodation: Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet)
- Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus airport pickup

Added Perks

- Career Advancement: Transparent progression routes into QA, corporate training, or management positions.
- Fully Paid Onboarding: Paid, comprehensive introductory training program.
- Company Life: Inclusive workplace culture featuring group sports, social activities, and company-sponsored events.
- Health & Support: Complimentary private medical insurance after six months, plus mental health support options.
- Regional Benefits: Enjoy Lisbon's warm weather, coastal lifestyle, historical attractions, and vibrant social scene.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7qalxr