08 set - Milano
Sigenergy
About the Role
As a Service Manager Utility, you will be responsible for leading and overseeing all service activities related to Sigenergy utility-scale and C&I;, energy storage and photovoltaic solutions. You will ensure the highest levels of system performance, customer satisfaction and operational excellence throughout the project lifecycle.
Service Operations Management
- Develop and improve regional service strategies, processes and procedures
- Coordinate commissioning, preventive and corrective maintenance activities
- Ensure compliance with service standards, safety regulations and contractual obligations
- Act as escalation point for critical technical issues and customer incidents
Customer and Stakeholder Management
- Manage relationships with utility customers, EPCs and O&M; providers
- Lead customer service reviews and performance meetings
- Support commercial teams during project execution and post-sales activities
Technical Support and Service Excellence
- Provide leadership for troubleshooting and root cause analysis
- Collaborate with Product Management, R&D; and Global Service teams
- Monitor fleet performance and identify reliability improvements
Training and Capability Development
- Develop and deliver technical training programs
- Support certification and qualification of service partners
Performance Monitoring and Reporting
- Track KPIs such as response time, resolution time, system availability and customer satisfaction
- Prepare regular reports for regional management and headquarters
Health, Safety and Compliance
- Promote a strong safety culture
- Ensure compliance with regulations and Sigenergy HSE requirements
Qualifications
- Bachelor's degree in Electrical Engineering, Power Systems Engineering, Renewable Energy or related field.Master's degree preferred
- Minimum 7-10 years of experience in utility-scale PV, BESS or power conversion systems
- Proven experience in service management, field operations or O&M; management
- Strong understanding of PV plants, BESS, PCS, SCADA and grid integration
- Leadership experience managing service teams, contractors or partners
- Excellent stakeholder management, communication and problem-solving skills
- Fluency in English; additional European languages or Chinese are a plus
- Willingness to travel within the region and internationally when required
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