Software Technical Support Engineer
Pubblicato il 06-09-2026 - Caracol-am.com in Milano
ppAs a bSoftware Technical Support Engineer /b, you will play a key role in validating, testing, and supporting the software used in Caracol's additive manufacturing systems.
You will work closely with the bCustomer Success, Engineering and RD teams /b, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.
/ph3Few examples of responsibilities: /h3ulliPerform bsoftware testing and validation /b on Caracol's additive manufacturing software, ensuring correct functionality and performance.
/liliExecute bhands?on robotic 3D printing tests /b to validate toolpath planning, slicing processes, and printing quality on large?scale AM systems.
/liliHelp btechnical support and field engineering teams /b in troubleshooting Level 2 software?related issues, occasionally interacting with customers.
/liliProvide binternal training and guidance /b to support teams to help them handle common Level 1 technical requests.
/liliCollaborate with bRD and software teams /b to report bugs, suggest improvements, and collect feedback from real production use.
/li /ulh3Ideal Background: /h3ulliTechnical diploma (ITS)
in Industrial Automation, Mechatronics, or a related technical field /lili1?2 years of experience in a similar role within industrial automation or robotics sector.
Experience in Additive Manufacturing is a strong plus /liliBasic knowledge of programming languages such as C++, C#, or Java /liliExperience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots /liliValid driving license and own vehicle required /liliFluency in English is mandatory; Italian is a plus /li /ulh3What we offer: /h3ulliFlexible working hours and smartworking /liliOpportunity for career advancement /liliFriendly, international and innovative work environment /liliContinuous learning and development opportunities /li /ulpCaracol is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
/ppJoin us in shaping the future of Additive Manufacturing!
Apply today and be part of our success story.
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