08 set - Milano
Altro
Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. We're looking for an experienced and dedicated Customer Experience Lab Technician to join Dandy and support our Italian market.
Based out of our Milan office, you'll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications.
Your role will be to provide real-time technical support in Italian, ensuring quality outcomes and an exceptional experience for every doctor. You will provide expert guidance on complex cases and build customer confidence in our digital tools.
Provide Live Clinical Support: Communicate directly with Italian-speaking clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
Support the Italian Market: Serve as a trusted local expert for doctors in Italy, adapting guidance to local clinical practices and workflows.
Facilitate
Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes. Full professional fluency in Italian and English , both written and spoken. Based in or able to relocate to Milan, with the ability to work out of our Milan office. 3+ years in a dental technician role. 2+ years of experience in 3Shape CAD/CAM design, [including Implant and Crown & Bridge cases.] Deep understanding of digital dental workflows,
[including implant systems, scan bodies, and best design practices.] Technologically adept with the ability to learn and navigate dental design platforms quickly.
Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care. Comfortable chatting live with doctors — whether it's over chat, phone, or video calls. Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
Previous experience in a customer-facing lab role is preferred.
Additional
European language skills are a plus (French, Dutch, or Spanish). For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs.
Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.
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