08 set - Italia
Mandarin Oriental The Hotel Group
Duties and Responsibilities
- Proactively welcoming and greeting all guests and visitors to the F&B; Outlet
- Seat guests offering them menus and drinks providing explanations of the menu and recommend wine as appropriate
- Address special guest preferences recorded in guest history profiles
- Handle guests’ complaints in a highly professional manner
- Ensure all equipment, crockery, cutlery and glassware is cleaned regularly and to a high standard.
- Anticipate guest needs in order to provide an exceptional and unique guest experience in line with the Legendary Quality Experience, Pillars and MOQA standards
- Maintain high team focus by showing co-operation and support to all the colleagues
- Attend daily communication meeting
- Perform any other reasonable duties as required by the Restaurant Manager
- Adhere to Safe&Sound; procedures regarding Health & Safety and HACCP standards
Job Requirements
Mandatory
- Luxury Resort F&B; Outlets experience for at least 5 years
- Proficiency in English, Italian and an additional language
- Ability in multitasking and time-management
- Excellent guest service attitude
- Very passionate about food & beverages
- Charming and outgoing personality with excellent manners and communication skills
- Teamwork skills and attitude
- Be keen to attend training sessions provided by management to develop skills.
- Able to stand for extended periods of time
- Good IT skills
- Flexible schedules and working hours; willingness to work weekends and holidays required.
Desiderable
- HACCP Certificate
- Tourism or Hospitality degree
- International work experiences
- Wine course certification
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