Desktop support engineer
Pubblicato il 08-09-2026 - Excis Compliance in Emilia-Romagna
WE ARE HIRING: IT Support Specialist (L2) – Desktop & Client Services (m/f/d) Location: Via Togliatti 7/11, 41030, Modena, Italy Employment Type: Full-time, fixed-term (12 months) – with an option for extension Working Hours: 40 hours/week, fixed office hours – no flexibility Work Model: 100% on-site – no remote or hybrid work Start Date: Immediately – onboarding in September About Us Excis is a global IT company with 6,000 certified technicians operating in 190 countries and providing multilingual 24/7 support. We work with leading international clients and deliver first-class IT support at the highest level. About the Role On behalf of a large global automotive client , we are looking for motivated IT Support Specialists (L2) to join our team in Modena. This position offers the opportunity to work on a high-profile major project and gain valuable experience in a dynamic environment. Responsibilities Provide second-level desktop support (remotely and on-site) Troubleshoot hardware, software, and network issues (Windows, MS Office, printers, peripherals) Handle service tickets in accordance with SLAs Set up and configure workstations Support upgrades, patches,
and infrastructure activities Document solutions and troubleshooting steps Escalate complex cases to third-level support Requirements 1–2 years of experience in desktop support or an IT helpdesk (L1/L2) Good knowledge of Windows and common business applications Basic knowledge of networking (TCP/IP, DNS, DHCP) Strong problem-solving skills and customer orientation Ability to work independently and as part of a team Language Requirements Italian: B2 or higher (certified) English: B2 or higher (certified) Work Authorization Valid, unrestricted work authorization for Italy is required No sponsorship or visa support available Availability Immediately – onboarding in September Maximum 2 weeks' notice period We Offer Competitive salary Full-time employment with fixed, regular office hours High-profile project with a global automotive leader Statutory social benefits Why Join? Collaborative and energetic team culture. Opportunity to lead impactful projects and drive service improvements. Be part of a team that values innovation and user satisfaction.