Incident Manager
Pubblicato il 08-09-2026 - TEAMSYSTEM in Milano
We are the leading Tech Company in Europe, supporting digital innovation for over 45 years. We are committed to bringing digital technology into every business. How? By putting customers first and becoming the go-to partner for professionals, small, medium and large companies, offering customised solutions and services to optimise business processes, from HR and customer relations to e-invoicing and digital payments. The Group Technology team coordinates the Group's technology area to develop its strategy consistently with the overall business and product objectives. We stimulate technological innovation, ensuring coherent architecture development, scalability, and efficiency, and orienting development from a platform perspective. We provide Cloud Operations, Cybersecurity, and Software Quality services. We are committed to providing cutting-edge, secure, and sustainable technological solutions that support the Group's growth and success.
In this context, we are seeking an Incident Manager to join the Tech Excellence team. This is a newly created,
strategic role designed to take ownership of the incident management lifecycle, bridging the gap between technical recovery and corporate governance. The primary mission of this role is to design, implement and govern a robust Incident Management framework from the ground up. You will serve as the central orchestrator during critical events, ensuring that our products - the backbone of our customers' business - maintain the highest levels of availability and trust. You will transition our response capabilities from reactive to a standardized, continuous-improvement model.
Key responsibilities
- Improve the Incident Management framework: proactively review and implement the end-to-end incident management operating model, focusing on clear workflows, severity levels and escalation paths across the entire product portfolio.
- Orchestrate Cross-Functional Response: lead the coordination of diverse stakeholders—including Techni