08 set - Piacenza
Jobtailor
- Support and continuously improve IT service management processes across GETEC
- Coordinate operational service governance activities between internal stakeholders and GETEC's managed service partners
- Monitor and report on service performance, KPIs, SLAs, XLAs, and operational metrics
- Support incident, problem, change, request, and major incident management processes
- Facilitate service review meetings and operational governance forums
- Assist in root cause analysis and contribute to continual service improvement initiatives
- Maintain service documentation, process standards, operational procedures, and knowledge management records
- Support supplier and vendor performance management activities
- Ensure compliance with security, risk, audit, and governance requirements
- Contribute to service transition, operational readiness, and change implementation activities
- Identify opportunities for process optimization, automation, and operational efficiency improvements
- Support initiatives improving employee and customer experience throughout the service delivery lifecycle
Requirements
- Completed Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field
- Relevant certification such as ITIL Foundation is desirable
- 3 to 5 years of experience in IT service management within medium to large enterprise environments
- Experience working in IT operations, service management, or service governance functions
- Strong understanding of IT service management principles and operational processes
- Experience with service reporting, KPI management, and operational analytics
- Familiarity with ITSM platforms such as ServiceNow and related service management tools
- Good knowledge of reporting and analytics solutions such as Power BI
- Experience working with suppliers, support teams, and operational stakeholders
- Strong organizational, coordination, and communication skills
- Ability to manage multiple pr
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