Reception Agent
Pubblicato il 08-09-2026 - Accor in Firenze
Company Description
Il 25hours Hotel Piazza San Paolino, situato nel cuore del quartiere di Santa Maria Novella di Firenze, si ispira ecletticamente alla Divina Commedia di Dante ed è ricco di allusioni a quest'opera: scene del paradiso e dell'inferno si alternano giocosamente e ti guidano attraverso le virtù e i vizi del mondo dantesco.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Job Description:
You are the beginning of an exceptional guest experience:
you will make our guests feel welcome and reflect the exceptional experience the come when they arrive
How does your working day look like
- At the reception, you’ll make sure that guests aren’t just contented, but enthusiastic: you’ll join the Front Office becoming part of a team
- You’ll always keep your cool - even when all the guests turn up to check in at the same time
- You’ll get everything ready for the shift
- You will help the Front Office in the management of groups
- You will follow a complete checklist and try to learn all the tasks
What is in it for you:
- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Anticipate guest’s requests to make their stay comfortable from the very first moment
- Learn your way around town an