08 set - Sicilia
Virtual
Key Responsibilities
Provide end-user support (Level 1 and basic Level 2) via ticketing system
Install, configure and troubleshoot Windows client devices
Manage user accounts and permissions (Microsoft 365, Active Directory)
Support onboarding/offboarding processes (users and devices)
Configure and support mobile devices (iOS and Android)
Maintain IT documentation and knowledge base
Support and guide junior Help Desk resources on daily activities
Se i requisiti e l'esperienza richiesti per questo lavoro corrispondono alle sue competenze, la preghiamo di candidarsi tempestivamente.
Requirements (Must-have)
~3 years of experience in IT Support / Help Desk
~ Good knowledge of Windows 11 troubleshooting
~ Experience with Microsoft 365 (user management, basic administration)
~ Basic knowledge of Active Directory (users, groups, password reset)
~ Experience using a ticketing system
~ Good communication skills with end users
~ Ability to manage multiple requests and prioritize tasks
~ Based in Genoa area
Nice-to-have
Experience with Level 2 support activities
Basic networking knowledge (IP, DNS, Wi-Fi)
Experience with device deployment tools
What we are looking for
Reliable and structured approach to daily support activities
Ability to work both independently and within a team
Proactive attitude in problem solving
Attention to confidentiality and data handling
Screening Notes (for External Recruiters) xrdbqlu
Prioritize candidates who:
Have real hands-on Help Desk experience (not only internship)
Have already worked with Microsoft 365 administration
Show exposure to Level 2 activities (even partial)
Are used to working with ticketing systems
Exclude candidates who:
Have only academic background with no real support experience
Do not have practical exposure to Windows troubleshooting
Do not have any experience with Microsoft 365 or AD
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