Account Manager
Pubblicato il 09-09-2026 - Temu in Italia
Temu is seeking a highly motivated and experienced Account Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.
- Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of global teams. - Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations. - Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes.
- Analyze seller pain points and feedback to propose platform or workflow optimizations. - Conduct training sessions to provide information support for sellers on best practices for account health and growth. - Track seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership. - 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform. - Strong problem-solving skills with the ability to navigate complex, ambiguous issues. - Familiarity with compliance frameworks (e.g., product standards, tax documentation). - Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines. - Fluent in German and business level mandarin speaking is preferred.