Hosco

Assistant Reservations Manager

Department:

Revenue & Reservations

Employment Type:

Tempo pieno

Location:

Italy - Venice

Description

The incumbent of this position is responsible for the efficient functioning of the Reservations department

Key Responsibilities

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Ensuring that all incoming enquiries are handled within a maximum of 24 hours

●

Working with the revenue director to update the PMS codes and setup when necessary

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Assisting the sales and events managers in effectively dealing with all commission and accounts queries

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Ensuring all necessary billing instructions are applied to reservations

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Making sure that the team is fully informed of all rates, including negotiated and promotional rates, and that any new promotions and packages are communicated effectively to all relevant departments

●

Ensuring that the team answers all incoming telephone enquiries in a timely and professional manner

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Identifying and assisting with the training needs of team members

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Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS

●

Ensuring that all VIP and special requests information is efficiently saved in the PMS

Skills, Knowledge and Expertise

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Deep knowledge of Opera PMS

●

At least 2 years of previous experience in the hospitality business (luxury field is preferred)

●

Excellent proficiency in Italian and English language, both written and spoken.

Settore: Hospitality/Turismo/Viaggi

Ruolo: Altro

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