Field Service Engineer
Pubblicato il 09-09-2026 - Michael Page International in Lazio
Categoria: Healthcare / Pharmaceutical
Luogo di lavoro: Roma e provincia
The Field Service Engineer is responsible for the installation, maintenance, troubleshooting, and repair of advanced medical technology equipment, ensuring optimal performance and customer satisfaction. Acting as a key technical contact for clients, the role combines field service activities, preventive maintenance, technical support, and collaboration with internal teams to deliver high-quality service.
- Plan and carry out all preventive and corrective maintenance activities within the assigned territory.
- Respond to telephone calls and requests related to technical issues.
- Record and track cases in the CRM system.
- Collaborate with the Sales team and follow recommendations to identify and generate business opportunities.
- Ensure compliance with all applicable Medical Device Regulations and internal procedures.
- Manage the local spare parts inventory.
- Coordinate logistics activities related to probes and devices.
- Install new devices at customer sites.
- Provide technical support for tenders and commercial bids.
- Support IT developments and the implementation of new products and solutions (e.g., LHM).
Corrective Maintenance
- Perform diagnostics and troubleshooting activities.
- Plan and execute field service interventions both on-site and within the repair facility.
- Repair faulty devices or coordinate repairs with external repair facilities when required.
Preventive Maintenance
- Manage the preventive maintenance schedule to ensure contracted customers receive their annual service visit.
- Organize and coordinate on-site service interventions.
- Perform maintenance and servicing of probes and capital equipment.
Reporting
- Provide regular reporting to the direct manager and relevant stakeholders regarding completed activities, ongoing projects, and future plans.
- Communicate promptly to the Sales Administration and Commercial teams any changes affecting the installed base, i