Assistant Front Office Manager
Pubblicato il 09-09-2026 - Falkensteiner Hotels & Residences Italy in Jesolo
Do you want to be part of a steadily growing family-owned business, running more than 30 hotels & residences in Europe? Would you like to contribute to creating a feel-good home away from home for our guests? At Falkensteiner you can expect a dynamic and open team that values both innovation and tradition.
We are looking forward to welcoming you to our team in Falkensteiner Hotel & Spa Jesolo soon as: Assistant Front Office Manager (m/f/d)
YOUR TASKS:
- Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
- Participates in the development, implementation and review of the policies, procedures, practices and standards.
- Together with the FOM selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations. Maximizes hotel revenue by controlling room inventory, group blocking, packages and reinforcing the late charge policy to maximize REVPAR.
- Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction
- Assists in greeting VIP guests in absence of the Resident Manager/FOM upon their arrival and escorts them to their room. Establishes good relationship and offers assistance for the length of their stay.
- Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to FMTG Standards in a safe and secure environment.
- Identification training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency