09 set - Varese
Caldic
Job Overview To strengthen our Italian Food Ingredients sales team, we are looking for an experienced Customer Development Manager specialized in the bakery market.
Location & Work Arrangement Location: Origgio, Italia
Work Arrangement: Hybrid
About The Role The Customer Development Manager is responsible for direct commercial sales activities for A, B and C1 customers and maintaining and expanding relationships with customers and prospects. The role reports directly to the Commercial Director Food.
Responsibilities
- Accountable for Sales Revenue and Material Margin for selected customers (A, B and C1).
- Set strategies and targets for long‑term growth of A, B and C1 customers in sub‑segment.
- Responsible for prices and quotation for own customer pool.
- Ensure the promotion and sales of the whole Caldic offers (build a balanced portfolio of initiatives).
- Ownership of customers for selected accounts incl. lead generation, initial customer contact, customer visits, contract management (incl. negotiations and quotations) and deal closure.
- Responsible for elaborating and following account planning for key customers (e.g., A1).
- Plan and forecast segment sales in joint meetings with marketing, share information with supply chain.
- Gain and analyze complete market insight, indicators and trends of the assigned market segment and its (potential) customers.
Decision Rights
- Influence individual (end) customer pricing.
- Influence account plans.
Key Performance Indicators
- Material margin and revenue (growth)
- Generation and follow up of opportunities (number, MM value, success rate)
- CRM adoption
- Number of customer visits
- Minimum number of buying customers
- Extension % share of wallet customers
- Number of new products (sales and promotion)
- Compile and register product customer potentials (market intelligence)
- Average sale per customer
- Rate of lost customers
- Quality of account plan and other management information
Skills & Competencies
- Custome
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