Field Service Engineer – Italy
Pubblicato il 09-09-2026 - Lotus UK in Assago
About the role
Lotus is looking for an experienced Field Service Engineer to provide advanced technical support across our Italian Dealer network.
Acting as a key link between our Dealers and Lotus Head Office technical teams, you’ll take the lead on complex vehicle issues, supporting difficult repairs and helping our Dealer network continually strengthen its technical capability.
This is a hands-on, field-based role where your technical expertise will directly contribute to improved first-time fix rates, reduced repeat repairs and an exceptional experience for Lotus customers.
Location: Milan, Italy
What you'll do
- Provide hands-on technical support to diagnose and resolve complex and non-routine vehicle faults.
- Support Dealers with difficult or repeat repairs where standard diagnostics have not resolved the issue.
- Analyse field data, vehicle behaviour and repair histories to identify root causes.
- Work closely with Lotus Head Office Technical Support to identify and escalate emerging field issues.
- Provide technical guidance on repair methods,
diagnostics and fault-finding techniques.
- Coach and mentor Dealer technicians, improving diagnostic capability, repair quality and confidence.
- Identify technical competency gaps and provide structured feedback to Head Office.
- Support regional technical training plans and work with the Lotus Training Academy on development requirements.
- Deliver practical technical coaching and demonstrations within the Dealer network.
- Support Dealers with escalated customer cases, explaining complex technical matters clearly where required.
- Provide field insight to our Warranty and Quality teams and support technical investigations.
- Contribute to the continuous improvement of Lotus Aftersales technical processes and standards.
What we're looking for
- Proven experience as a Field Service Engineer, Master Technician , or within a similar technical Aftersales position.
- Strong diagnostic capability across complex electric